LAST UPDATED: JULY 19, 2026
Digital goods, delivered instantly
Every kit is a digital download, delivered to your email within minutes of purchase along with a Launch Plan compiled for your town. Because the complete product is in your hands immediately and cannot be returned, all sales are final once delivery has been made.
When we do refund
We refund in full, without argument, if the failure is ours: you paid and no delivery email arrived and we can't get you the files after you contact us; the files are corrupted or defective and we can't supply working replacements; or you were accidentally charged twice for the same kit. Email hello@earnyourpatch.com from your checkout email address and we'll sort it within 2 business days. Refunds go through Stripe to your original payment method; banks typically post them within 5–10 business days.
EU and UK customers: your withdrawal right
By purchasing, you expressly consent to immediate delivery of the digital content and acknowledge that you lose the statutory 14-day right of withdrawal once delivery begins. This is the standard arrangement for instant digital downloads under EU consumer law. Your statutory rights regarding faulty or not-as-described digital content are not affected.
Disputes
If a payment is disputed with your bank rather than raised with us first, we respond through Stripe's dispute process with the delivery records. Emailing us is faster for everyone. Nothing in this policy limits statutory consumer rights that cannot be waived where you live.